FAQ’s – Stadium Performance

FAQ’s

STADIUM PERFORMANCE FREQUENTLY ASKED QUESTIONS

 

HOW DO I BECOME A MEMBER AT STADIUM PERFORMANCE?

SP: TWO OPTIONS: 1. SUBMIT YOUR INFORMATION ON THE “FIND US” PAGE AND WE WILL CALL YOU WITHIN 24 BUSINESS HOURS. DURING THE CALL WE WILL SCHEDULE YOUR ASSESSMENT. ASSESSMENTS COME IN TWO FORMS. YOU MAY PARTICIPATE IN A GROUP TRAINING CLASS AND WE WILL OBSERVE YOU AS THE HOUR PASSES OR 2. PURCHASE A PRIVATE SESSION OR PURCHASE A PACKAGE THROUGH OUR WEBSITE. AFTER PURCHASE, YOUR ACCOUNT WILL BE ACTIVATED WITHIN 24 HOURS. 

WHAT IS THE DIFFERENCE BETWEEN 1-ON-1 AND SEMI-PRIVATE?

SEMI-PRIVATE PRICING ALLOWS ONE ADDITIONAL FULL-PAYING ATHLETE TO TRAIN ALONGSIDE, DURING YOUR RESERVED HOUR. WE FIND THAT ATHLETES WHO TRAIN SIDE-BY-SIDE TEND TO HAVE ENHANCED POSITIVE OUTCOMES.  

WHAT SHOULD I BRING TO MY WORKOUTS?

SP: BRING ACTIVE-WEAR CLOTHES, SNEAKERS WITH LATERAL SUPPORT, AND ANY WATER, PROTEIN POWDER, OR SUPPLEMENTS YOU WOULD LIKE TO TAKE PRE-AND-POST WORKOUT. SP HAS WATER, PERFORMANCE DRINKS, AND VARIOUS PROTEIN SNACKS AVAILABLE FOR PURCHASE.

HOW WILL I KNOW WHAT CLASS I QUALIFY TO TRAIN IN?

SP: WE DO NOT SEPARATE SP ATHLETES. WE TRAIN AS ONE. YOU ARE WELCOME TO ATTEND ANY CLASS OR OPEN GYM OPPORTUNITY THAT FITS YOUR SCHEDULE. 

HOW DO I SCHEDULE MY PRIVATE AND GROUP TRAINING SESSIONS?

SP: VISIT THE APPLE OR GOOGLE APP STORE AND DOWNLOAD “STADIUM PERFORMANCE”. IF WE HAVE NOT CREATED AN ACCOUNT FOR YOU, YOU MAY DO SO YOURSELF WITH YOUR OWN CREDENTIALS. FROM THE APP, YOU CAN SCHEDULE, MODIFY, AND CANCEL APPOINTMENTS.

WHAT IS YOUR CANCELLATION POLICY?

SP: PRIVATE SESSIONS NEED TO BE CANCELED 24 HOURS IN ADVANCE OF THE SCHEDULED APPOINTMENT TO AVOID A LATE CANCEL FEE. IF YOU FAIL TO CANCEL WITHIN THE WINDOW, YOU WILL NOT BE CHARGED IF YOU ARE ABLE TO RESCHEDULE DURING THE CURRENT BUSINESS WEEK. IN RARE INSTANCES, WE MAY WAIVE THE FEE DUE TO UNFORESEEN CIRCUMSTANCES.

I SIGNED MY CHILD UP FOR STADIUM PERFORMANCE SESSIONS. CAN I WATCH?

SP: THE TRAINING SPACE AT STADIUM PERFORMANCE IS CLEARLY DEFINED BY RUBBER FLOORING. WE REQUEST THAT ALL PARENTS REFRAIN FROM THE RUBBER FLOORING AREA DURING LIVE PRIVATE OR GROUP TRAINING SESSIONS. OUR LOUNGE IS INVITING AND SPACIOUS WITH COMPLIMENTARY HIGH-SPEED WI-FI FOR THE WORKING PROFESSIONALS.

I SIGNED MY CHILDREN UP AND THEY ARE UNABLE TO ATTEND THE TRAINING SESSIONS AS OFTEN AS WE ORIGINALLY THOUGHT. CAN WE HAVE A REFUND?

SP: AS A BUSINESS POLICY, WE DO NOT OFFER CASH REFUNDS. WE WILL OFFER TO EXTEND THE EXPIRATION OF YOUR PACKAGE TO MAXIMIZE ECONOMIC VALUE THAT IS WITHIN REASON OR APPLY A CREDIT TO YOUR ACCOUNT FOR FUTURE USE. EACH SITUATION IS ON A CASE-BY-CASE BASIS.

I SIGNED MY CHILD UP FOR STADIUM PERFORMANCE AND WE ARE NOT HAPPY WITH THE SERVICES PROVIDED. WILL YOU PROVIDE A REFUND?

SP: AS A BUSINESS POLICY, WE DO NOT OFFER CASH REFUNDS. HOWEVER, IF YOU INSIST ON A REFUND, WE WILL ISSUE A FULL REFUND BACK TO THE PAYMENT METHOD ON FILE AND YOUR ENTIRE FAMILY WILL BE BANNED FROM SP FOR LIFE. IF WE ARE NOT ADEQUATE FOR YOUR EXPECTATIONS NOW, WE WILL NOT BE ADEQUATE FOR THEM, NOR AVAILABLE TO YOU. IN THE FUTURE.